How do I review orders on my account?
There are a number of ways an order can be reviewed within your account's Through6 Portal, mostly determined by what state the order is in.
If you have the order number you provided to us (e.g. the Order Number assigned by your Shopify store), you can enter that order number in the top right search box of your Through6 Portal at any time to review it's status, history and tracking if available.
For many new accounts, your first orders may be found in the Pending Orders page found in your Through6 Portal's main navigation, where they will idle waiting for your approval. This is to ensure your first orders are arriving to our platform correctly and complete. If you would like to forego this pending queue, please reach out to [email protected] to request your orders process automatically.
For orders that are approved, you will be able to find and track those orders on the Dashboard within your Through6 Portal. With enough volume, orders will be organized into "batches" based on the day the were received to our system. If you do not recall the day the order was placed, you can set your view filter to Order View and search order by order, unless you have the order number in hand and simply use the Search Order # field in the navigation..
Once the order is completely produced and shipped, you may wish to refine your dashboard to show only the Shipped orders/batches. You may also just search for the specific order number in by inputting it to the top right search field of your portal, which will expose tracking information for shipped orders.
As always, if you have additional questions or need help locating a specific order, please reach out to [email protected]!