Once you have received your Through6 Client Portal login credentials, you are ready to get started!
The next step is to login to your Client Portal, and begin creating products. You can follow the instructions in our helpful, step-by-step tutorials to create the products that you will soon be showcasing to your customers!
Once you have created your products, you can begin placing orders. Most of your orders are likely to be processed through Shopify, so it is important that you follow all the steps in our tutorial to make sure that we receive your order information!
In some cases, you might choose to place manual orders, instead. For example, if you want to order samples, or in bulk. Simply follow our step-by-step tutorial to place a manual order, right from your Client Portal!
Once you have placed your first order, you will be able to track it on your dashboard. When the order has shipped, it will disappear from your dashboard (as this is designed to track current orders). Don't worry! You can still access all order information by searching by order number, which can be found on your invoice, in the search bar in your Client Portal. This is located in the top, right-hand corner.
Should you need to cancel your order, just follow these instructions. If there was an error with your artfile, you may receive a Missing Art notification - click here for instructions on how to resolve this, and get your item(s) back into production ASAP.
Your order will sit in an unprocessed queue, while we work on the payment. Not long after placing your order, you will receive two emails - one containing an invoice, and one containing payment instructions. Simply follow the instructions provided to pay for your order, and once we have received and processed your payment, your order will be pushed into production.
You can click here for more information on our production process, and/or refer to our FAQs for information on the most common queries we receive.