FAQs

DTG vs. Sublimination – what’s the difference?

With DTG printing, you are limited to fixed positions on the garment (such as the front, back or sleeves of a tee), unlike sublimation, which allows you to achieve all-over prints.

DTG printing works best with natural fabrics, such as cotton, while sublimation printing works best with polyester fabrics and blends.

You can read our support articles on sublimation products and on DTG products for more information.

Does Through6 have minimum order volumes?

No. Our innovative, on-demand business model allows us to print 1 or 1000 units at a time.

By removing the risk of excess inventory, we enable start-ups and entrepreneurs to build successful brands by remaining agile and responsive to consumer demand. We help you improve efficiency and decrease wastage.

Does Through6 have a price list? Are there discounts for bulk orders?

You can find the prices of all our products in our lookbook. These prices are per unit and for the printed, finished product. DTG products may encounter additional charges for extra printing, these prices are clearly displayed when you create products in your Client Portal - no hidden fees!

Our prices are aligned with the cost to produce each unit in our innovative, on-demand business model. This means we are not able to provide discounts for bulk orders. All of our clients pay the same price – whether they are a start-up or a multi-million dollar company.

Can Through6 develop customized styles for me, or use my silhouettes or fabric?

We develop styles for established clients on a case-by-case basis, for a fee. All new styles we develop are handcrafted with the utmost of care, as it is important that the products we manufacture are aligned with our processes, technology and consumer demand.

All our Through6 garments are produced right here in our manufacturing facility. We are not currently able to accept outside silhouettes or fabric for production at our facility.

If you are interested in developing a customized style, or discussing the possibility of new fabrics or styles, please reach out and we will be happy to assess your needs. 

Will my products have any Through6 branding on them?

No, we will remain an invisible manufacturing partner to your customers.

How do I sign up?

You can check out our support article for more information on our sign-up process for new accounts.

How can I pay?

New clients will begin on a prepaid agreement. You will receive an invoice once your order has been created on our system (up to 1 business day). Once payment has been received, your orders are moved into production.

You can pay your invoice using a payment link, which you will receive in an email following your invoice. The default payment methods available for new clients are e-check and ACH.

We can also enable payment by credit/debit card upon request. Please note that all credit/debit transactions are subject to a 3.5% convenience fee.

How quickly can you turn my orders around?

We are continuously improving our production processes to maximize efficiency, and will always push to get your orders produced and shipped as fast as possible, without compromising quality.

Our average turnaround time is 5-7 business days (i.e. Monday – Friday), from the time your order is placed and payment is received, to the time the order is shipped from our facility. The day we receive payment is counted as Day 0.

We are not able to guarantee shipping times, which depend on factors outside of our control (e.g. carrier and service chosen). You can find more information about the shipping carriers we work with here.

This turnaround time does not account for missing art and other client design-related issues.

Some of our items require a bit of extra care and may take longer to produce – we will communicate this with you, where applicable.

If you have an urgent order, you can reach out to see if we can get it produced quicker. We are happy to work with you, where possible, to meet deadlines.

How can I check the status of my order?

You can track all of your orders using the dashboard in your Client Portal. Here, you will be able to check the status of orders and have access to real-time updates.

Do you have sizing charts I can use?

We are happy to provide our clients with manufacturing specifications (i.e. flat lay measurements) for internal use. However, we do not have sizing charts on-hand for external use (e.g. on your website).

Sizing varies greatly between clients, with the fit determined by your brand. As such, we strongly recommend ordering samples and developing your brand’s sizing charts based on your desired fit.

What is your returns policy?

Since all products are custom made to order, we cannot accept returns if your customer has changed their mind, or if they ordered the wrong size.

Of course, if there is a manufacturing defect, you can always request a return. Note that you must request a return within 30 days of the item(s) being shipped from Through6. You can find the date your order was shipped by checking the order history on your Client Portal.

Does Through6 have mock-ups I can use?

At Through6, we pride ourselves on our premium, high quality styles and service. We service a range of clients, from start-ups to multi-million dollar fashion labels. We choose not to provide generic mock-ups, as it is not aligned with our unique, innovative business model, which is centered around customization.

We are always happy to provide photos and other supporting information for internal business use, but we discourage the use of generic mock-ups, as it can make your manufacturer obvious to your consumers and competitors. Given that many of our top sellers opt for our white label services, it would be counter-productive to use the same mock-ups as every other client.

For the latest pricing, fabric and other style information, simply refer to our lookbook. Of course, if you have additional questions, you can always reach out to a friendly Through6 accounts representative.

Help! I have another question.

You can refer to our Help Center for more detailed information on topics such as:

Of course, if you have questions that are not answered in our support articles, please feel free to reach out. We’ll be happy to help!

Still need help? Contact Us Contact Us