Connect using your ShipStation
**PLEASE NOTE: This article is for legacy integrations. For special shipping support outside of our default fulfillment service, please reach out to [email protected] with your request.**
If you don’t want to use our fulfillment service, you can connect using your ShipStation. Your account will then update, in real-time, all orders that need to be drop-shipped. Follow these easy steps to get started.
1) SEND US YOUR API KEYS
Your ShipStation account will communicate to the Through6 Order Management System through an API key and a secret key, which allow us to connect directly to your account. Don’t worry, we don’t store your information and only use data on the orders you push through us.
You can find your API and secret keys under API settings:
Login to your Ship Station account.
Click the 'My Profile' icon (top right).
Click on 'Account' (far left).
Click 'API Settings' (under Account).
Look for your API keys. If they are not already showing, you can click ‘Generate API Keys’. Be careful not to regenerate your keys if they are already there.
2) CREATE A USER LOGIN FOR THROUGH6
Providing us access to your ShipStation allows us to access and correct simple error, and ship orders in the events there is incomplete shipping data or special delivery instructions.
3) UNCHECK ALL USER RESTRICTIONS
Unlocking user restrictions allows us to correct errors and ship orders, allowing our systems to connect fully with your ShipStation. You can refer to ShipStation support for more information on how to do this.
You will need to uncheck all restrictions for the Through6 user login you set up. You can place restrictions on the permissions we have, but please ensure “Shipping” and “Order Management” permissions are checked.
4) SET UP CARRIERS
Next, you will need to set up the carriers you would like to ship with.
As a customer of ShipStation, you will automatically be registered for a stamps.com account, allowing you to ship with USPS. You can add additional carriers such as FedEx or UPS, if you have additional needs (e.g. heavier or overnight packages).
Utlizing automation rules can help prevent unnecessary delays in shipping, by screening for errors and missing data.
Some data we have found is commonly missed when importing orders to ShipStation are:
- Weights in Shopify (Note: ShipStation always uses ounces)
- “Ship from” address
- Return address (Note: We do not handle customer returns – your corporate office or warehouse address must be used for any cancellations, returns, exchanges, etc.)
- International settings and customs information
You can find more information on how to set up automation rules here.
5) SET UP AUTO-POSTAGE FUNDING
Your account must remain funded with enough money to purchase the necessary amount of postage to ship your orders. We recommend the following auto-funding settings, in order to keep your account up-to-date and prevent delays:
When Balance Drops Below - $25
Automatically Fund - $100
Times per Day - 5
You can refer to ShipStation support for more information on auto-funding your stamps.com account.
6) IF YOU NEED TO SPLIT YOUR ORDERS, SPLIT NON-T6 ITEMS OFF
If you need to split your orders, you’ll need to make sure you are splitting items that are not being produced by Through6 off the order. If you split the Through6 items off the order, it will change the order number and this might delay your shipment.
7) OTHER TIPS & TRICKS
You can simplify your international shipments by using ShipStation’s Generalized International and Customs setting.
Interested in taking advantage of our Through6 Fulfillment Service? Click here for more information!