How do I review orders on my account?
There are a number of ways an order can be reviewed within your account's Through6 Portal, mostly determined by what state the order is in.
If you have the order number you provided to us (e.g. the Order Number assigned by your Shopify store), you can enter that order number in the top right search box of your Through6 Portal at any time to review it's status, history and tracking if available.
For many new accounts, your first orders may be found in the Pending Orders page found in your Through6 Portal's main navigation, where they will idle waiting for your approval. This is to ensure your first orders are arriving to our platform correctly and complete. If you would like to forego this pending queue, please reach out to [email protected] to request your orders process automatically.
For orders that are approved and currently in a pre-production or production state, you will be able to find and track those orders on the Dashboard within your Through6 Portal. Orders will be organized into "batches" based on the day the were received to our system. If you do not recall the day the order was placed, you will want to see how to search for a specific order in the Any Order segment above.
Once the order is completely produced and shipped, it will disappear from your dashboard as it is no longer a live and active order on our system. You can always search for the specific order number in by inputting it to the top right search field of your portal, which will expose tracking information for shipped orders.
If you do not know the order number to search by, you may still be able to locate the order by engaging the small magnifying glass icon to the left of the search bar.
From here, you can search for your batches based on a date range provided - which will allow you to narrow down blocks of orders that should include the one you are looking for.
As always, if you have additional questions or need help locating a specific order, please reach out to [email protected]!