My order isn't on my dashboard anymore. Where did it go?

Your Through6 Portal Dashboard is designed to show you all orders in chronological order. For older orders you may need to scroll further down the page. Selecting the Shipped filter may help trim a longer list.

If you have the order number, you will also be able to simply search in the top right portion of your portal to locate the order directly. 

If your order was submit via an e-commerce integration (e.g. Shopify), rest assured our integration with your storefront will have sent shipping status and tracking information back to your storefront admin system, and likely to the end customer. You should be able to locate the shipping details directly within your storefront admin.

However, if you placed your order manually, the user account used to place the order will have received a shipping notification email with tracking information included.

If you continue to experience trouble locating a previous order, please do not hesitate to reach out to our Support Team for assistance!

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