Shopify Migration Walk Through
Many of our oldest partners initially integrated to their Shopify stores via a "delisted" Through6 Shopify app. As of 2022, Through6 launched a new Shopify app to Shopify's public app marketplace, however the "delisted" version remained in tact to avoid any order flow isues for existing partners.
Unfortunately, Shopify has made the decision to discontinue support for all "delisted" apps, and as such all partners must transition to the new public app, wherein the delisted app will cease to function properly as of October 01, 2024.
At a high level, this the transition simply requires you to uninstall the old Through6 app and re-install the new Through6 app. However, as all Shopify instances are setup in somewhat different ways there are a number of steps to ensure a successful migration.
Please read the steps below and book your migration window with our development team when ready:
- Ensure the email address you use to logging to your Shopify store is the same one you use to login to your Through6 account
- If not, you should add that same email as a user with Brand Management permissions to your Through6 account
- Log out of https://account.through6.com
- Login to your Shopify Admin page and head to your Apps section using the left navigation pane
- Your apps page link should look like this: https://admin.shopify.com/store/YOURSTORENAME/settings/apps
- Install the new Through6 App here: https://apps.shopify.com/through6
- You will be taken to a Through6.com sign-up flow where you will choose 'Link your account here'
- Login using your standard credentials and you will be presented a list of Brand options to connect to
- Email [email protected] to notify us that you've installed the new app
- We will link all old Through6 synced products to the new fulfillment location
- We will notify you once the syncing is complete, which could take minutes to hours depending on the number of products you've created
- Go to your customer facing storefront, locate Through6 products and confirm you can add them to cart
- If not, you likely need to add the new Through6 fulfillment location to your appropriate shipping profiles
- This is only necessary if you have specific shipping profiles for different supplies. In the event you have an ALL PRODUCTS profile, this step will not be required.
- If not, you likely need to add the new Through6 fulfillment location to your appropriate shipping profiles
DISCLAIMERS:
- A DEVELOPER WILL NOT BE LOGGING INTO THE MEETING. THIS IS SIMPLY TO BLOCK OUT TIME WHILE DEVELOPERS WILL BE MONITORING YOUR TRANSFER PROCESS AND KEEPING AN EYE OUT FOR YOUR EMAIL NEEDS.
- Please book a migration window to ensure our development team is notified of your migration intent to minimize any downtime where your products are not synced.
- While the app is disconnected and products have not yet been synced, orders that are placed for T6 products may not be sent properly. Please call this out and we will work with you to re-ingest those orders.
- Shopify orders that arrived from the delisted app may not receive their tracking information as expected once the new app is installed.
This should satisfy most partners, however our [email protected] team is on standby to support you if anything goes awry.