How do payments and invoicing work?

For most partners, Through6 invoices for orders up front and requires payment prior to releasing items into production. See below for common questions related to Through6 Invoicing.

How often does invoicing occur? 
How come shipping charges are more/less than the invoiced items?
What happens if I do not pay on time? 
How do I look back on past invoices? 
What payment methods are supported? 
What if I have another question or concern with an invoice?

How often does invoicing occur?

For "prepay" terms, invoicing will happen multiple times a day, Monday thru Friday. Once payment is remit, any items associated with that invoice will be released into production.

For more established partners with variable terms, invoicing will occur once a week on Friday.

How come shipping charges are more/less than the invoiced items?

We generally do not invoice for shipping charges until the item is in fact shipped. This is to ensure we are not under or over-charging you for the cost. However, this means that shipping for your items may actually be charged on a different invoice than the charge for the product - which will typically mean a first invoice will only include product costs.

If you are unsure of where to look or how to confirm what shipping costs are associated to a given invoice, be sure to check the second tab (worksheet) in the itemized spreadsheet sent with each invoice. This is where you will find all non-product related charges, including shipping.

In some cases shipping may be required up-front, in which case a Through6 representative will reach out to discuss options.

What happens if I do not pay on time?

For "prepay" accounts, your items will simply sit in an Unprocessed queue pending payment. There is no penalty for not paying immediately, though we may choose to cancel pending orders after 30 days of non-payment without word from you. Otherwise, the only potential ramification is your potential customers frustration with waiting for their order!

For all other terms, failure to pay by invoice due date will result in your account being placed in a suspended state. This will block any new orders from entering production, as well as any items from shipping from the facility until the account is brought to good standing. Exceptionally or habitually delinquent accounts may incur additional penalties, including but not limited to, late payment fees.

How do I look back on past invoices?

At this time you will be responsible for maintaining your own invoicing records based on Through6 submission via email documentation. However, if you have a special need for historical lookups, please reach out to ar@through6.com with your request and we will do our best to assist you!

What payment methods are supported?

We collect payment via Quickbooks Payment links, and all accounts are configured to allow ACH payments by default. This ensures minimal fees and errors for either party. You may choose to create an account with Quickbooks to save payment profiles for faster processing of your Through6 invoices, at your discretion.

If you would prefer to use Credit Card as your preferred method of payment, we would be happy to enable the option for your account, however all invoices will incur a 3.5% merchant fee automatically. Please reach out to support@through6.com with your request to convert.

What if I have another question or concern about my invoice?

No problem! Please reach out to our brand relations team by emailing support@through6.com with any needs you might have and someone will be happy to assist you.

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