How do I manage payment methods?

Through6 offers highly secure payment options via Credit Card or ACH bank transfers, which are saved in the brand settings to be used for any incoming orders or outstanding invoices. Quickly find the answer to our most common questions on navigating preferred payment methods below:

How do I change my payment method?
How long after payment will it take for my order to be made?
Why is there a delay for ACH methods to release to production?
I don't see a brands setting option for my brand, where is it?
How long do I have to wait for a new order to complete payment?
What happens if my card or account is declined or fails?
The wrong card/account was charged, how can I change it?

How do I add a payment method?

Adding or changing a preferred payment method is quick and easy via your Brand Settings page, provided you have permission to do so.

Once you've accessed the page, you will be allow to select which payment method works best for your business. Please note the specifics of each before confirming the primary method.

While you can add as many saved methods as you please, note that only one can be set as the Primary Payment method at a time. This will be the method we bill at the appropriate event. If you are adding a new method which you intent to be the new primary method, please make sure to complete the process before leaving this page.

How do I change my payment method?

Follow the steps above to access your payment settings page and simply add a new, or change the primary of an existing, method. Simply click the MAKE PRIMARY option for the alternate method you'd like to set as your primary, and you'll be done. 

Note: This method will be used to pay for any open or outstanding invoices, when due or immediately, respectively.

How long after payment will it take for my order to be made?

Orders will be released for production the moment payment clears, which varies by method. Credit Cards release orders once a successful transaction takes place, which is immediately, whereas ACH payments can take up to 5-7 days to process depending on your financial institution. Once cleared, an order will follow the standard production timing depending on the style.

For those accounts with terms, based on sales history, orders do not rely on payment processing to be released, as invoices are triggered when orders enter production. If you believe you qualify for terms, you may reach out to our Accounts Receivable team to apply.

Why is there a delay for ACH methods to release to production?

As ACH payments have a clearing period in which banks are authorizing the funds for release, we will wait for final authorization before an order can enter production. If speed of delivery is a priority, we strongly recommend setting a Credit Card as your primary method to minimize delays in your order routing to production.

I don't see a brands setting option for my brand, where is it?

You must have appropriate permissions for managing the payment method of a brand. This includes Owners and those users that have been granted the Brand Administration permission. If you do not have either right granted to your user account, you will want to follow-up directly with your brand's Owner or User Administrator so that you can be granted access to the right permissions.

How long do I have to wait for a new order to complete payment?

Payment processing occurs Monday thru Friday, and will extend to weekends during peak season. Processing will largely depend on transaction volume. Larger order quantities and frequency will trigger more processing events, whereas fewer may only warrant a single processing event in a given day.

What happens if my card or account is declined or fails?

You will be notified the moment a charge is attempted and/or failed for any reason. You will simply need to adjust the method on file to resolve and retry the charge, or use a direct payment link provided in the notification. 

The wrong card/account was charged, how can I change it?

Unfortunately, once a charge has been initiated it cannot be easily canceled or undone, so we strongly encourage you to ensure your primary payment method is truly the correct method prior to placing or routing orders to Through6. If you believe a charge to be conducted in err, please reach out to our Accounts Receivable team for troubleshooting.

You can learn more about how our invoicing and payments system works here, however if you still have questions our Accounts Receivable team is standing by to support you!