How do I place an order?

If you are not integrated by an eCommerce platform, where you may place an order directly through your own website, or you'd like to avoid any potential merchant fees associated with such a purchase, you're welcome to place an order manually within the Through6 portal at your leisure!  

See below for steps and more frequently asked questions on how to place a manual order:

How do I place an order? 
How do I track the progress of my order?
Why don't I see the product I want to purchase as an option?
Why does the shipping charge appear so high?
Why is my order sitting in Unprocessed for so long?


How do I place an order?

  1. Login to your to your Through6 Portal at https://account.through6.com (https://t6ordermanager.com for legacy accounts)
  2. Select the Manual Order navigation option at the top of the page.
  3. Your Customer selection will be designated for you, unless you have multiple accounts with Through6, in which you will need to choose the brand to order under.
  4. Add a customer Order Number that will be used to later track and reference your order by.

    It's best to use a short an easily identifiable order number that will be unique to this order (e.g. SMRSMPL-0123 vs. Summer Sample January 23 2020).

    If you do not choose a custom Order Number, don't sweat it, we will assign one for you.
  5. Add your intended product to the order and repeat this step for as many unique SKUs as you'd like to order.
  6. Choose whether you'd like Delivery or Will Call.

    Depending on the size and selected styles of the order some carrier services or options, including Will Call, may be prohibited. 

    NOTE: Shipping totals are purely estimates, where larger orders may appear high.
  7. Enter the address for Delivery options - and save the address for future use if it will be a common destination.
  8. You will be provided an estimate for product and shipping charges, and an opportunity to leave a note for production - be advised, not all requests will be viable.
  9. When everything looks good, you can click “Confirm Order” and we'll begin preparing your order.

How do I track the progress of my order?

Once your order is on our system you will see it on your dashboard within the batch date of when you initially placed the order. Alternatively, you can search by your order number within the search field in the top right of your client portal.  

Learn more about reviewing orders on our system. 

Why don't I see the product I want to purchase as an option?

Bear in mind that you must first create a product you want to produce with Through6. To do so, you will need to select, design and publish that product via the Create section of your Through6 Portal. You can read more about creating products here. 

Otherwise, make sure you have the appropriate Customer account selected from Step1 above, as each profile has its own unique set of created products. 

Why does the shipping charge appear so high?

In most cases a shipping estimate will be fairly accurate, unless your order is large in quantity. As we are unable to ascertain the size and number of packages for large orders up front, our carrier provider assumes a single massive freight package and estimates accordingly. However, we will always break large orders into more manageable parcels for the most economic shipping costs. 

If this is your first bulk order with us, you're welcome to reach out to [email protected] for a more accurate estimate before placing your order. 

Why is my order sitting in Unprocessed for so long?

There are a number of reasons this may be the case but the most common reasons are account suspension status due to delinquent payment, non-payment for prepay accounts and/or custom notes that may delay the start of the order to ensure production can view and potentially accommodate. 

If you are affected by account suspension status, you will see an alert upon login and simply need to pay any outstanding invoices to return your account to good standing, in which orders will resume production immediately. 

If you are a prepay account, you simply need to wait for an invoice to be generated and sent. Once payment is remit, your order should begin production soon after. You can read more about our payment system here

For any and all other questions, please do not hesitate to reach out to [email protected] for assistance!

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