How do I place an order?

If you are not integrated by an eCommerce platform, where you may place an order directly through your own website, or you'd like to avoid any potential merchant fees associated with such a purchase, you're welcome to place an order manually within the Through6 portal at your leisure!  

See below for steps and more frequently asked questions on how to place a manual order:

How do I place an order? 
How do I track the progress of my order?
Why don't I see the product I want to purchase as an option?
Why does the shipping charge appear so high?
Why is my order sitting in Unprocessed for so long?

How do I place an order?

  1. Login to your to your Through6 Portal and browse your My Products catalog
    1. Select the Brand you'd like to purchase from, in the event you have multiple
  2. Choose a product and use the Add to Cart icon to select the desired quantity per size

  3. Once you've added all the products you'd like to purchase, click the Shopping Cart icon in the top right to preview and head to the checkout page.
  4. Confirm the content of the order, fill in an address and choose to delivery option
    1. NOTE: Transit times and costs estimates, and are incremental to production times and costs.
    2. You may save common shipping destinations for future use.
  5. Confirm the payment method you'd prefer to use for your order
    1. NOTE: A charge is not made immediately upon order confirmation, but will be charged within the business day along with other orders that may also be on the system pending payment. 
  6. Add a customer Order Number that will be used to later track and reference your order by. 
    1. It's best to use a short an easily identifiable order number that will be unique to this order (e.g. SMRSMPL0123 vs. Summer Sample January 23 2020). 
    2. If you do not choose a custom Order Number, don't sweat it, we will assign one for you.
  7. Enter an optional order note if you please - however be advised this may slow order processing as it must wait for manual review to process.
  8. Confirm the product cost, estimated shipping, taxes and any other fees that may apply to proceed and submit your order via the CONFIRM ORDER button
  9. You're all set! Your order will now live on your Dashboard where you can return to track your order's progress.

How do I track the progress of my order?

Once your order is on our system you will see it on your dashboard. Alternatively, you can search by your order number within the search field in the top right of your client portal.  

Learn more about reviewing orders on our system. 

Why don't I see the product I want to purchase as an option?

Bear in mind that you must first create a product you want to produce with Through6. To do so, you will need to select, design and publish that product via the Create section of your Through6 Portal. You can read more about creating products here

Otherwise, make sure you have the appropriate Brand account selected from Step1 above, as each profile has its own unique set of created products. 

Why does the shipping charge appear so high?

In most cases a shipping estimate will be fairly accurate, unless your order is large in quantity. As we are unable to ascertain the size and number of packages for large orders up front, our carrier provider assumes a single massive freight package and estimates accordingly. However, we will always break large orders into more manageable parcels for the most economic shipping costs. 

If this is your first bulk order with us, you're welcome to reach out to [email protected] for a more accurate estimate after placing your order. 

Why is my order sitting in Unprocessed for so long?

There are a number of reasons this may be the case but the most common reasons are account suspension status due to delinquent payment, non-payment and/or custom notes that may delay the start of the order to ensure production can view and potentially accommodate. 

If you are affected by account suspension status, you will see an alert upon login and simply need to pay any outstanding invoices to return your account to good standing, in which orders will resume production immediately. 

If you are a prepay account, invoice batches are generated multiple times a day and you may just need to wait longer. However, there could also be an issue with your order or products, in which someone from our support team will likely reach out to you with details. You can read more about our payment system here

For any and all other questions, please do not hesitate to reach out to [email protected] for assistance!

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